Frequently Asked Questions

Orders & Products

What products do you sell?

We sell faith-based graphic tees, personalized t-shirts, hoodies, accessories (hats, tote bags, and bookbags), and digital products including a Scripture Devotional, Journal, and a 90-Day Fitness & Lifestyle Change guide.

Are your products made in-house?

No, all physical products are made-to-order through our trusted fulfillment partner, Printful. Each item is printed specifically for you after your order is placed. We do not hold inventory.

Can I place a custom or bulk order for my church, school, or organization?

Absolutely, we love working with churches, schools, and community organizations. Please reach out to us directly at contact@crowncovenantapparel.com to discuss your needs, and we will do our best to accommodate your project.

Shipping & Delivery

How long does it take to receive my order?

Orders are processed within 1–2 business days. Once in production, Printful's fulfillment time averages an additional 2–5 business days across all product categories. After fulfillment, domestic orders typically arrive within 3–7 business days (standard) or 1–3 business days (express). International orders generally take 5–20 business days, depending on the destination. Please allow additional time during holidays and peak seasons.

Do you offer free shipping?

Yes. Free standard shipping is available on all domestic orders over $150 within the United States. Express shipping charges apply to all orders regardless of order value. For domestic orders below $150, standard shipping starts at $4.75 and is calculated at checkout based on product type, weight, and destination.

Do you ship internationally?

Yes, we ship to most countries worldwide. There are a small number of restricted locations we are currently unable to deliver to. Please see our Shipping Policy for the full list.

Will I receive tracking information?

Yes. Once your order ships, you will receive an email with your tracking number and a link to monitor your delivery. You can also track your order through your account on our website.

Can I change my shipping address after placing an order?

If your order has not yet been fulfilled and sent to production, we can update your address. Please contact us within 1 hour of placing your order at contact@crowncovenantapparel.com with your order number and the corrected address.

Returns & Refunds

Can I return a product if I change my mind or ordered the wrong size?

Because every item is made specifically for you, we are unable to accept returns for change of mind or sizing reasons. We recommend consulting our size guide before placing your order. If you need help choosing a size, feel free to contact us before ordering.

What if my order arrives damaged or defective?

We are sorry to hear that, and we will make it right. Please contact us within 30 days of delivery with your order number and a full photo of the damaged item. If the issue qualifies, we will cover the cost of a reprint and reshipping at no charge to you.

How long does a refund take?

Approved refunds are processed within 5–10 business days after approval, depending on your bank or payment provider; additional time may be required before the refunded amount appears in your account.

Payments & Billing

What payment methods do you accept?

We accept the payment methods available through Shopify Checkout at the time of purchase, including major credit and debit cards, PayPal, Google Pay, and Shop Pay.

Are taxes included in the product prices?

No, applicable taxes are calculated at checkout based on your shipping address and local tax laws.

Is your checkout secure?

Yes. Our checkout is powered by Shopify and secured with SSL encryption and PCI DSS-compliant payment processing. We never store your full card details.

Digital Products

How are digital products delivered?

Once your payment is confirmed, you will receive an email with your download link or access details. If you do not receive it within a few minutes, please check your spam folder or contact us at contact@crowncovenantapparel.com.

Can I access my digital product on multiple devices?

Yes. Your digital files can be downloaded and accessed on any device at your convenience. We recommend saving a copy to your preferred storage location after download.

Are digital products eligible for a refund?

Digital products are non-refundable once the digital product has been delivered or made available for download to your email. If you experience any issues accessing your file, please contact us at contact@crowncovenantapparel.com before requesting a refund — we will resolve access issues promptly.

General

How do I contact customer support?

You can reach us by email at contact@crowncovenantapparel.com, by phone at +1-972-458-4776, through the contact form on our website, via live chat (via Tidio, available on our website during business hours), or through our Facebook and Instagram pages. Our team is available Monday to Friday, 9:00 AM – 6:00 PM CST, and Saturday, 10:00 AM – 2:00 PM CST.

What is your response time?

We aim to respond to all inquiries within 48 business hours during business hours.