Return & Refund Policy

Last Updated: June 2026

Our Policy at a Glance

Because every item at Crown & Covenant Apparel LLC is made-to-order specifically for you through our trusted print-on-demand fulfillment partner, Printful. We are unable to accept returns for reasons such as change of mind, sizing preferences, or buyer's remorse. Each piece is printed on demand, which means once your order is placed, production begins shortly after.

However, we absolutely stand behind the quality of our products. If your order arrives misprinted, damaged, or incorrect, we will work with you to resolve the issue promptly through our claims process.

When We Accept Returns

We accept returns and offer remedies under the following circumstances only:

• The item arrived damaged
• The item was misprinted or has a production defect
• The wrong item was sent

All eligible claims must be submitted within 30 days of delivery.

Return Authorization 

Return authorization is required before sending any item back. Do not ship anything without contacting our support team first.

Reach out to us at contact@crowncovenantapparel.com with your order number and photos of the issue, and we will guide you through the next steps. 

Non-Returnable Items

The following are not eligible for return, exchange, or refund:

• Items returned for sizing or fit reasons
• Items returned due to a change of mind
• Digital products and downloadable files (Scripture Devotional, Journal, 90-Day Guide)
• Items damaged after delivery due to improper use or care
• Items not reported within the 30-day claim window

Digital Products

All digital products, including the Scripture Devotional, Journal, and 90-Day Fitness & Lifestyle Change guide, are non-refundable and final sale. Because digital files are delivered electronically and cannot be returned once accessed or downloaded, we are unable to offer refunds, exchanges, or cancellations on any digital purchase.

If you experience a technical issue accessing your digital product after purchase, please contact us at contact@crowncovenantapparel.com within 30 days, and we will resolve it promptly.

Sale and Clearance Items

Sale and clearance items are not eligible for returns or exchanges. All sales are considered final. 

How to Submit a Damaged Item Claim

If your item qualifies, here is how to get the process started:

• Email us at contact@crowncovenantapparel.com within 30 days of delivery.
• Include your order number in the subject line.
• Attach a clear, full photo of the damaged item and its packaging.
• Describe the issue briefly in your message.

We review every claim carefully. Once we have assessed the photos and confirmed the issue, we will follow up with the next steps. If the damage qualifies, we will cover the full cost of a reprint and reshipping at no charge to you.

Please note: Claims submitted without photos cannot be processed. Photos are required to assess the issue and arrange an appropriate resolution.

Wrong or Missing Items

If you receive an incorrect item or find that part of your order is missing, please contact us within 30 days of delivery. Include your order number and, where applicable, a photo of the item received so we can investigate the issue.

Once we have reviewed and verified your request, we will arrange a replacement or a replacement, a refund (where applicable), or another appropriate resolution. Approved replacement orders are typically dispatched within 5-10 business days.

Refund Process

Refunds are issued where a reprint or replacement is not possible or not preferred by the customer, and where the item defect has been confirmed through the claims process. If a refund is approved:

• Refunds are processed to your original payment method
• Processing time: 5–10 business days after approval
• Your financial institution may require additional time before the refunded amount appears in your account.
• Original shipping charges are non-refundable
• Refunds are issued per item claimed and approved. We do not offer partial refunds on individual items; each approved claim results in a full per-item refund or replacement.
• In the case of a confirmed lost shipment, a replacement will be arranged first. A refund will only be issued if the replacement is not a suitable resolution. 

Return Shipping

In most cases, a physical return is not required; a photo is sufficient for us to assess and resolve the issue.

If we require the item to be returned as part of the claims review, we will provide return instructions. Where the return is required because of our error or a confirmed production defect, return shipping costs will be covered by us.

Restocking Fee 

We do not charge any restocking fees. If your refund is approved, the cost of your item will be returned in full to your original payment method. Please note that original shipping charges are non-refundable.

What Happens If Your Claim Is Not Approved 

If a damaged-item claim does not meet our eligibility requirements, for example, if the damage was not caused during production or the claim was submitted outside the 30-day window, it will not be covered as an error on our part.

In such cases, the claim will not qualify for a replacement or a refund. If you are unsatisfied with the outcome of your claim, please reply to your support correspondence and request a secondary review. We are committed to resolving every issue fairly.

Exchanges

We do not offer standard-size or style exchanges due to the made-to-order nature of our products.

However, if your item arrived in error or with a defect, we will process a replacement as part of the claims process described above.

Once your claim is approved and the issue is confirmed, your replacement is typically dispatched within 5–10 business days.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us.

Crown & Covenant Apparel LLC

Business Address: 2701 Little Elm Pkwy, Suite 100   #761, Little Elm, TX 75068, United States

Email: contact@crowncovenantapparel.com 

Phone: +1-972-458-4776

Support Hours:

Mon–Fri: 9:00 AM – 6:00 PM CST | Sat: 10:00 AM – 2:00 PM CST | Sun: Closed